Meet Your Partners in Biologics Management

Cathy is dedicated to ensuring that our products fulfill their risk management obligations and that clients are empowered to optimize their use. Cathy joined BBCS in 2006 in the Customer Services division. She became our Customer Services Manager in 2009, Product Manager in 2014 and Director of Product and Business Development in 2018. In her work at BBCS, she brings strength in client management paired with deep industry and product knowledge, and an unstinting devotion to service and product quality. Cathy oversees testing for all product releases, device verification and validation, and ensures that our applications meet regulatory requirements and functional specifications. She is also responsible for the plethora of user documentation we provide to clients.

As a Medical Technologist MT (ASCP), Cathy has been working with transfusion service laboratories and community blood banks since 1993. In those environments she excelled in technical, management, quality assurance, and information technology positions. Before joining BBCS, Cathy’s experience included employment with Virginia Blood Services and the American Association of Blood Banks, and work as an Implementation Consultant for National Institutes of Health and Atlanta Blood Services. Cathy holds a BS degree in Clinical Laboratory Science from the University of North Carolina—Chapel Hill.

Amy exemplifies the caring of the BBCS team and is dedicated to enabling employees to serve our clients at the highest level. She joined BBCS in 2013 to manage the Human Resources (HR) and Finance departments. In 2016, Amy also took responsibility of the Quality Assurance (QA) and Regulatory Affairs (RA) departments. She provides astute assessments of business culture, staff, and company policies, proposing and implementing improvements that consistently benefit the entire organization and our clients.

With more than 13 years of combined HR, accounting, and management experience, Amy possesses a broad base of industry expertise and the seasoned skills to establish and manage the day to day issues of HR—from employment law to employee relations to compensation and benefits, and everything in between. She earned both a BS in Business Administration and an MS in Human Resource Management from University of Maryland University College. Amy also holds her Professional Human Resource (PHR) certification from the HR Certification Institute and is a SHRM Certified Professional (SHRM-CP) from the Society for Human Resource Management.

Andrew brings a collaborative spirit and a meticulous quality and customer focus to BBCS. He joined BBCS in 2005 as part of the IT department and was later promoted to IT Manager. Andrew’s primary responsibility is for analysis, design, and development of software systems and tools and the administration of internal business systems. With a strong background in IT, Andrew also works with his staff to ensure quality products are manufactured and delivered for each new release.

Before joining BBCS, Andrew was the Operations Manager at I/O Concepts (now part of BMC Software), managing technical operations for the firm, which produces enterprise management software and solutions that support large-scale computing operations and provide monitoring for high-availability data center environments. He earned his Information Technology certificate from Renton Technical College in 2003. In 2014, Andrew became a certified ScrumMaster and helps to facilitate product development effectiveness.

Charlie joined BBCS in 2018 as part of the Technical Support team and was promoted to Client Services Manager in 2021. With nearly 20 years of experience supporting technology and operations, he’s passionate about taking care of people and building lasting relationships.

Charlie is responsible for all aspects of client related services and support as well as the implementation of all products and services.