BBCS staff members are experts in blood center computerization, project management, training, and consulting in the biologics industry. They have decades of experience, have helped dozens of blood centers implement systems smoothly and effectively, and are passionate about the industry.
The implementation process is only the beginning; in BBCS you have an ally for the entire life of your system. Whether collaborating on custom interface configurations, conducting specialized training sessions, consulting on product features, or performing a database conversion, you can rely on BBCS to provide effective—and cost-effective—solutions and services.
BBCS welcomes input from our clients on application features and functionality. We have held an annual User Group Meeting for more than 20 years, where we listen to our clients' feedback and use it to improve our products. Clients also have an established pathway to submit suggestions for enhancements logged through our BBCS Client Portal.
BBCS expert consultants, product designers, and developers are available to provide customized services to help your organization optimize our products to suit your environment and operation. We pride ourselves on the collaboration we develop with clients, understanding their unique challenges and concerns, and crafting solutions that go above and beyond.
For more information on these services, please contact a member of our support team.
BBCS clients frequently comment on the level of dedication and service they receive from our technical support team. Of course, we strive to design and configure our products so that you’ll never experience the slightest problem, but in today’s complicated healthcare IT landscape, it’s impossible to avoid occasional hardware or technical glitches. That’s when our team swings into action to help you assess the situation and work out any difficulties, so you can get back to business as quickly as possible.
Technical Support is provided by BBCS staff with a passion for technical problem solving and a personal commitment to our clients and their communities. Our in-house technical support team includes software developers, product designers, and documentation specialists—all members of the BBCS staff with a shared dedication to our clients. This means that whenever you have a support issue, you’ll have direct access to team members with exactly the right skill set and product expertise to grasp the full scope of the problem and solve it quickly and definitively.
Support services are required for each client utilizing a BBCS application. You select the service level agreement (SLA) that best suits the needs, budget, and in-house technical resources of your organization. Clients can adjust their SLA up or down as the needs arise.
BBCS offers free webinars throughout the year, making it easy for you to stay up to date with latest features and to learn best practice techniques for getting the most from your system.
Clients also enjoy 24/7 access to the Knowledge Base (KB). KB provides a rich trove of customer service features and resources, including an extensive library of BBCS-developed materials specific to each application, that your blood center personnel can review and use at no additional cost to the facility.